CCNA’s has significant experience in Contact Centres with over 200 deployments in the last 4 years in the Enterprise, Education, and Government sectors. We have Designed, Deployed and Maintained the latest Call Centre Technologies, such as:

  • Voice (Elite and AACC)
  • Multi-Media (Email, Fax, Web Chat)
  • Voice Portal and MPS Solutions including Speech Recognition and Text To Speech
  • Customised Softphone and CTI applications
  • ERP and Database integration, WFM feeds
  • Reporting – Customised reports on CMS, IQ and AACC
  • Multi-Vendor environments
  • Outsourced, Insurance and Government examples
  • Building highly resilient Contact Centre Applications in for DR
  • Call Recording, Quality Management, Workforce Management, Analytics
  • National/International Distributed Call Centres