CCNA’s has significant experience in Contact Centres with over 200 deployments in the last 4 years in the Enterprise, Education, and Government sectors. We have Designed, Deployed and Maintained the latest Call Centre Technologies, such as:
- Voice (Elite and AACC)
- Multi-Media (Email, Fax, Web Chat)
- Voice Portal and MPS Solutions including Speech Recognition and Text To Speech
- Customised Softphone and CTI applications
- ERP and Database integration, WFM feeds
- Reporting – Customised reports on CMS, IQ and AACC
- Multi-Vendor environments
- Outsourced, Insurance and Government examples
- Building highly resilient Contact Centre Applications in for DR
- Call Recording, Quality Management, Workforce Management, Analytics
- National/International Distributed Call Centres