CCNA provides presence and collaboration solutions around your set of communications tools to improve efficiency, knowledge sharing and processes across the business. CCNA can consolidate the multiple end user interfaces across your desktop, email, web chat, telephony and documents into an easy to use client interface for the end users and an easily administered solution for the IT team. CCNA works with solutions from desktop providers and telephony providers. We provide services around integrating these solutions together to provide a total end to end consolidated Unified Communication solution.
CCNA look at all of the following components of the customers communication channels when designing a unified communications solution;
- Mobile Devises
- Desktop Applications
- Web Chat and Web Centric Applications
- ERP applications
The following business considerations are essential to consider when putting together a customer UC solution.
- Existing Technology Investment
- Value to the Business
- ROI – Value to the customer
- Customer Adoption willingness