CCNA offers a range of services aimed at delivering exceptional results to our clients. We will see your Information Technology solution through from the consultation phase to project management, implementation, and to ongoing support. A consultancy based approach to customer interaction is the key to building a strong return on investment for our clients. Our consultative approach with sufficient post cutover support and training differentiates us from the old “box drop and run” approach of other services businesses in the market.
At CCNA we offer Maintenance Support and Managed Services through CCNA’s Support Service Desk, along with a national engineering presence and back to back agreements to our Vendors. CCNA has an email and voice option for the logging and tracking of service requests with the aim to integrate: Incident, Problem, Configuration, Change, Release and Service Level Management. Focus is placed on the ongoing support of customer developed applications.
The CCNA Service desk is manned 24/7 and provides both break fix maintenance and managed services. To comply with our high service standards we utilise a Maintenance Support desk which is scaled to suit the depth of information management required, from simple answer and transfer to multi level support. CCNA offers comprehensive reports to confirm that our service level guarantees are consistently met.