Cloud Contact Centre
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
IVR, Self-Services, Advanced Routing and Chatbots
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
As we wrap up on 2019 and look forward to the upcoming holiday season, we would like to take the opportunity to thank all of our customers, vendors and partners for their continued support over the past year.
Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region.
The advantages of voice analytics technology are immense to improving many aspects of your business, especially your CX.