Cloud Contact Centre

CC Experience 

It’s All About the Customer – Optimise Expectations

To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.

By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.

Desktop Analytics

IVR, Self-Services, Advanced Routing and Chatbots 

Omnichannel Communications

Cloud Contact Centres

Remote Agents and Mobility

Social Media Content Integration

Cloud Connectors and Integration Software

Workforce Optimisation and Quality Monitoring

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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place

Our Blog

Holiday Operating Hours

As we wrap up on 2019 and look forward to the upcoming holiday season, we would like to take the opportunity to thank all of our customers, vendors and partners for their continued support over the past year.

CCNA Wins Avaya APAC Partner Award

Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region.