Cloud Contact Centre
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
IVR, Self-Services, Advanced Routing and Chatbots
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...
Contact centres, from their very conception, have been a channel for a company to engage with its clientele. Technology has come a long way though.
Unified Communications (UC) is a foundation for offering different companies an array of asynchronous and real-time communication tools. The goal is to improve business communications and productivity, giving businesses a competitive advantage.