Cloud Contact Centre

CC Experience 

It’s All About the Customer – Optimise Expectations

To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.

By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.

Desktop Analytics

IVR, Self-Services, Advanced Routing and Chatbots 

Omnichannel Communications

Cloud Contact Centres

Remote Agents and Mobility

Social Media Content Integration

Cloud Connectors and Integration Software

Workforce Optimisation and Quality Monitoring

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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place

Our Blog

How should you manage your newly formed remote working team?

  We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...