CC Experience

Contact Centre Solutions 

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Your Definitive Guide to Contact
Centre Technology in 2021

It’s All About the Customer – Optimise Expectations

To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.

By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.

Desktop Analytics

IVR, Self-Services, Advanced Routing and Chatbots 

Omnichannel Communications

Cloud Contact Centres

Remote Agents and Mobility

Social Media Content Integration

Cloud Connectors and Integration Software

Workforce Optimisation and Quality Monitoring

Our CC Experience Partners

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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place

Our Blog

Office Work Is Simply Unsustainable. Here’s Why.

Sydney experienced major socioeconomic changes when COVID-19 struck. Traffic dropped by 50% when the stay-at-home orders were first enforced. Rent prices also dropped by up to 8.8% when the pandemic arrived—one of the most precipitous plummets ever in the local...

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