Contact Centre Solutions
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
IVR, Self-Services, Advanced Routing and Chatbots
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Our CC Experience Partners
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Sydney experienced major socioeconomic changes when COVID-19 struck. Traffic dropped by 50% when the stay-at-home orders were first enforced. Rent prices also dropped by up to 8.8% when the pandemic arrived—one of the most precipitous plummets ever in the local...