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Is your network ready for the future? Ensure your network is fast and secure with CCNA’s industry-leading solutions that can help propel your organisation into the connected future. Our consultants can help with network design, architecture and security to give you the competitive edge.
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YOUR DEFINITIVE GUIDE TO
Contact Centre
Technology in 2021
Our Blog
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Improve contact centre performance with speech analytics
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Office Work Is Simply Unsustainable. Here’s Why.
Sydney experienced major socioeconomic changes when COVID-19 struck. Traffic dropped by 50% when the stay-at-home orders were first enforced. Rent prices also dropped by up to 8.8% when the pandemic arrived—one of the most precipitous plummets ever in the local...
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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