CC Contact Centre
Contact Centre Services
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Desktop Analytics
IVR, Self-Services, Advanced Routing and Chatbots
Omnichannel Communications
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Learn more about Contact Centre Technologies & Solutions, Analytics, AI and building the Contact Centre of 2030 today
Our CC Contact Centre Partners
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
Awards
GWA Group: IDC Future Enterprise Award 2022
GWA Group's Triumph: IDC Best in Future of Digital Infrastructure Award In today's rapidly evolving digital landscape, businesses are constantly seeking innovative solutions to stay ahead of the curve and deliver unparalleled customer experiences. The recent win by...
CCNA in the CRN State of the Australian Managed Service Providers 2023 Report
Are you curious about the state of managed communication services in 2023? Recently, our director Craig Sims was featured in the CRN State of the Australian Managed Service Providers (MSPs) 2023 report. CRN Australia serves as a primary hub of news and business...
CCNA Recognised as NICE’s A/NZ Business Development Partner 2021
Converged Communication Network Applications Pty Ltd (CCNA), is delighted to have been awarded the title of NICE A/NZ business development partner of the year (2021). NICE is an industry leader in contact centres, providing a digital-first, hyper-personalised...