Our Products
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Our Contact Centre partners:
Solutions & Services
CCNA's range of Solutions & Services are proven to reduce environment fitout time, reduce security risks and increase scalability and flexibility.
By working with many partners, CCNA is able to provide specialised solutions for customers with a range of different needs.
Download our booklet to learn more.
Our Blog
My views on Net Promoter Score (NPS)
NPS is often applied incorrectly or out of context. To gain a real view of customer satisfaction, what should you look out for when implementing NPS?
Remote work increases cyber security threats
Remote work boom threatens home users and business systems Due to the COVID-19 pandemic, the majority of users have to work from home. This has completely changed the cyber threat landscape: attackers have started opportunistically targeting home users...
How should you manage your newly formed remote working team?
We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place