Our Products
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Our Contact Centre partners:
Solutions & Services
CCNA's range of Solutions & Services are proven to reduce environment fitout time, reduce security risks and increase scalability and flexibility.
By working with many partners, CCNA is able to provide specialised solutions for customers with a range of different needs.
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Our Blog
CCNA launches their call centre optimisation service, CC Callback
Technology solutions provider, Converged Communication Network Applications (CCNA), recently released their CC Callback solution.
9 ways a Cloud Contact Centre helps your business
Have you considered moving your contact centre to the cloud? Are you unsure of the business benefits? Here are nine reasons why you should.
My views on Net Promoter Score (NPS)
NPS is often applied incorrectly or out of context. To gain a real view of customer satisfaction, what should you look out for when implementing NPS?
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place