CC Contact Centre
Contact Centre Services
It’s All About the Customer – Optimise Expectations
To retain customers and stay ahead of the competition, your business needs a CX strategy. The strategy may be as simple as decreasing costs or improving Contact Centre KPIs. It could also be as sophisticated as driving differentiation, improving loyalty (NPS), and strengthening advocacy.
By offering vendor agnostic technology, innovation, and design, CCNA helps you develop and realise your CX goals.
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Desktop Analytics
IVR, Self-Services, Advanced Routing and Chatbots
Omnichannel Communications
Cloud Contact Centres
Remote Agents and Mobility
Social Media Content Integration
Cloud Connectors and Integration Software
Workforce Optimisation and Quality Monitoring
Learn more about Contact Centre Technologies & Solutions, Analytics, AI and building the Contact Centre of 2030 today
Our CC Contact Centre Partners
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place
Awards
Measuring the Success of Your SASE Deployment
How To: Measuring the Success of Your SASE Deployment SASE appeared in 2019 as a visionary security framework where security functions are hosted in the cloud to address security challenges resulting from the rapid transition to a remote, hybrid workforce – but not...
Your Ultimate Guide to Integrating SASE with Zero Trust
The Future of Network Security: Your Ultimate Guide to Integrating SASE with Zero Trust In today’s fast-paced digital world, securing your business isn’t just about protecting your network—it’s about enabling your business to thrive. As remote work and cloud services...
CCNA Wins GoTo’s 2023 Biggest Deal in ANZ
CCNA Triumphs with GoTo: A Landmark Achievement CCNA proudly announces its win as GoTo’s 2023 Biggest Deal in ANZ, a testament to our commitment to excellence and innovation in cloud connectivity and communication services. This accolade reflects our ability to...