Our Products
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
Our Contact Centre partners:
Solutions & Services
CCNA's range of Solutions & Services are proven to reduce environment fitout time, reduce security risks and increase scalability and flexibility.
By working with many partners, CCNA is able to provide specialised solutions for customers with a range of different needs.
Download our booklet to learn more.
Our Blog
How should you manage your newly formed remote working team?
We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...
5 Contact Centre Solution Trends You Need to Know
Contact centres, from their very conception, have been a channel for a company to engage with its clientele. Technology has come a long way though.
Four Tips for A Unified Communications (UC) Cloud Migration
Unified Communications (UC) is a foundation for offering different companies an array of asynchronous and real-time communication tools. The goal is to improve business communications and productivity, giving businesses a competitive advantage.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place