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Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
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YOUR DEFINITIVE GUIDE TO
Contact Centre
Technology in 2021
Our Blog
Why choose Unified Communications as a Service?
Imagine a workforce, distributed or not, that communicates and collaborates seamlessly. Unified Communications as a Service (UCaaS) is a single solution that brings together fragmented communication methods such as telephony, video conferencing and file sharing. This...
Why integrate your network and endpoint security?
Your network needs to be available, secure and protected, round the clock. Protecting valuable and sensitive business information and data is increasingly complex as users are no longer on just one corporate network: your people are accessing their information from...
CCNA awarded RingCentral Australian Partner of the Year 2021
RingCentral has recognised CCNA as the Premium Partner of the Year 2021. CCNA was chosen out of more than 200 partners across Australia. Last year’s events pushed more Australian companies to cloud-based communications than ever before. CCNA and RingCentral have been...
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place