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Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
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YOUR DEFINITIVE GUIDE TO
Contact Centre
Technology in 2021
Our Blog
CCNA Recognised as NICE’s A/NZ Business Development Partner 2021
Converged Communication Network Applications Pty Ltd (CCNA), is delighted to have been awarded the title of NICE A/NZ business development partner of the year (2021). NICE is an industry leader in contact centres, providing a digital-first, hyper-personalised...
CCNA Wins GoTo Connect Contact Centre Pro Award 2022
CCNA is proud to announce that we have been recognised as one of GoTo’s (formerly LogMeIn) top performing implementation partners. CCNA delivers leading technology solutions and services within the Enterprise, Government, and Carrier market place. Our goal is always...
CCNA Awarded 2021’s CRN Impact Award for Work with DFES
CCNA was named the winner of the 2021 CRN Impact Award for Workforce Empowerment for our work with the Department of Fire and Emergency Services (DFES) in Western Australia. The DFES looked to CCNA to help save lives by replacing an outdated 000 phone system...
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place