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Unified Communication
Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help meet your organisational objectives, identifying the appropriate service for each situation, all packaged as a managed solution. From hosted UC to SIP migration, our responsive team will work with you to deliver a truly collaborative environment.
Our Unified Communication partners:
YOUR DEFINITIVE GUIDE TO
Contact Centre
Technology in 2021
Our Blog
Building an intelligent contact centre
Call centres no longer handle only phone calls. Today's contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and level...
Holiday Operating Hours
As we wrap up 2020 and look forward to the upcoming holiday season, we would like to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated.
Lift CX with contact centre analytics
Your contact centre technology should either offer advanced analytics or integrate with a real-time analytics platform that offers dashboards and reports.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place