Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help meet your organisational objectives, identifying the appropriate service for each situation, all packaged as a managed solution. From hosted UC to SIP migration, our responsive team will work with you to deliver a truly collaborative environment.
Our Unified Communication partners:
YOUR DEFINITIVE GUIDE TO
Technology in 2021
Customer contact centres have been around for several decades helping customers solve basic concerns like password resets and login issues. They are responsible not only for helping customers solve problems but also acting as a customer service arm for businesses...
Call centres no longer handle only phone calls. Today's contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and level...
As we wrap up 2020 and look forward to the upcoming holiday season, we would like to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated.
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place