Converged Communication Network Applications
The innovative design, development, and implementation of converged Voice, Video, Application, and Data solutions
Our Services
CCNA offers a range of services aimed at delivering exceptional results for our clients. We see your Business and Technology solution from the consultation phase through to project management, implementation and ongoing support.
CC Experience
It’s All About the Customer – Optimise Expectations
CC Network
Robust, Agile and Always On – Keeping the Information Flowing
CC Unified
Anywhere, Anytime – Stay Connected with Your Most Valuable People
CC Cloud
Maximise the Benefits of the Cloud for Your Business
CC Storage
Enhance Capabilities While Reducing Administrative Overhead
CC Secured
Prevent Intrusion with Secure Authentication Processes
Case Study
CCNA take starring role in Fox Studios’ comms upgrade
Learn how CCNA improved Fox Studios Australia’s telephony and network infrastructure by reducing environment fit-out time, reducing risk and increasing scalability and flexibility. Fox Studios needed a network infrastructure that was adaptable and flexible to the unique, data-sensitive environment of […]
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Case Study
CCNA prescribes the solution to simplify Virtus Health’s phone systems
Discover how CCNA helped Virtus Health, Australia’s largest IVF provider, untangle their complex amalgamation of inherited telephony systems, and digitally transform to meet today’s growing customer support and communication needs.
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Project Success Sheet
CCNA help HRWWG make the right call with their telephony transformation
Explore how CCNA helped Hunter Region Working Women’s Group achieve the customer support upgrades they needed without sacrificing their focus on their current operations in the process.
DownloadLeading technology solutions within the Enterprise, Government, and Carrier market place
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience…
Data
Data Centre
Take the next steps to future-proof your data centre and simplify your IT infrastructure. CCNA’s data centre solutions will help improve organisational agility with architectural flexibility. From security, to hyperconvergence, to data centre switching, learn more about what we have to offer…
Network
Is your network ready for the future? Ensure your network is fast and secure with CCNA’s industry-leading solutions that can help propel your organisation into the connected future. Our consultants can help with network design, architecture and security to give you the competitive edge…
Unified Communication
Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help meet your organisational objectives, identifying the appropriate service for each situation, all packaged as a managed solution. From hosted UC to SIP migration, our responsive team will work with you to deliver a truly collaborative environment…
Contact Centre
Our Blog
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Improve contact centre performance with speech analytics
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Office Work Is Simply Unsustainable. Here’s Why.
Sydney experienced major socioeconomic changes when COVID-19 struck. Traffic dropped by 50% when the stay-at-home orders were first enforced. Rent prices also dropped by up to 8.8% when the pandemic arrived—one of the most precipitous plummets ever in the local...
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Improve contact centre performance with speech analytics
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Developing and deploying multiple vendor technologies
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place