Converged Communication Network Applications
Innovative design, development, and implementation of converged Voice, Video, Application, and Data solutions
Committed to delivering an exceptional customer experience with a Net Promoter Score (NPS) of
76.1
Our Services
CCNA offers a range of services aimed at delivering exceptional results for our clients. We see your Business and Technology solution from the consultation phase through to project management, implementation and ongoing support.
Case Study
Case Study
Fox Studios Australia
Learn how CCNA reduced the environment fitout time of Fox Studios Australia’s telephony and network infrastructure upgrades by 75%. Completed in less than one day, CCNA ensured minimal disruption of operations.Using CCNA’s services and solutions, Fox Studios Australia was able to reduce their security risks and increase their scalability and flexibility for the future.
Leading technology solutions within the Enterprise, Government, and Carrier market place
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience…
Data
How data is leveraged is the key differentiator between you and your competitors. Ensure your data is always available regardless of where it resides. CCNA’s data solutions can help give you the advantage
Data Centre
Take the next steps to future-proof your data centre and simplify your IT infrastructure. CCNA’s data centre solutions will help improve organisational agility with architectural flexibility. From security, to hyperconvergence, to data centre switching, learn more about what we have to offer…
Network
Is your network ready for the future? Ensure your network is fast and secure with CCNA’s industry-leading solutions that can help propel your organisation into the connected future. Our consultants can help with network design, architecture and security to give you the competitive edge…
Unified Communication
Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help meet your organisational objectives, identifying the appropriate service for each situation, all packaged as a managed solution. From hosted UC to SIP migration, our responsive team will work with you to deliver a truly collaborative environment…
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers.
Data
How data is leveraged is the key differentiator between you and your competitors.
Data Centre
Take the next steps to futureproof your data centre and simplify your IT infrastructure.
Network
Is your network ready for the future? Ensure your network is fast and secure with CCNA’s industry-leading solutions…
Unified Communication
Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help…
Our Blog
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Improve contact centre performance with speech analytics
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Office Work Is Simply Unsustainable. Here’s Why.
Sydney experienced major socioeconomic changes when COVID-19 struck. Traffic dropped by 50% when the stay-at-home orders were first enforced. Rent prices also dropped by up to 8.8% when the pandemic arrived—one of the most precipitous plummets ever in the local...
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Improve contact centre performance with speech analytics
If you want a fuller picture of customer behaviour, and you have a large volume of customer calls to analyse, speech analytics is a must.
Why You Need An Omnichannel Contact Centre Solution
Modern customers want seamless customer support across multiple touchpoints. You need an omnichannel contact centre solution.
Developing and deploying multiple vendor technologies
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place