Converged Communication Network Applications
The innovative design, development, and implementation of converged Voice, Video, Application, and Data solutions
Our Services
CCNA offers a range of services aimed at delivering exceptional results for our clients. We see your Business and Technology solution from the consultation phase through to project management, implementation and ongoing support.
CC Cloud
Enhancing Application Availability
CC Network
Robust, Agile and Always On
CC Unified
Communications for the Modern Enterprise
CC Experience
It’s All About the Customer – Optimise Expectations
CC Storage
Access Business Critical Data Faster and More Reliably
CC Secured
Protect your Business and Customer Data
Case Study
CCNA take starring role in Fox Studios’ comms upgrade
Learn how CCNA improved Fox Studios Australia’s telephony and network infrastructure by reducing environment fit-out time, reducing risk and increasing scalability and flexibility. Fox Studios needed a network infrastructure that was adaptable and flexible to the unique, data-sensitive environment of […]
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Case Study
CCNA prescribes the solution to simplify Virtus Health’s phone systems
Discover how CCNA helped Virtus Health, Australia’s largest IVF provider, untangle their complex amalgamation of inherited telephony systems, and digitally transform to meet today’s growing customer support and communication needs.
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Project Success Story
CCNA help HRWWG make the right call with their telephony transformation
Explore how CCNA helped Hunter Region Working Women’s Group achieve the customer support upgrades they needed without sacrificing their focus on their current operations in the process.
DownloadLeading technology solutions within the Enterprise, Government, and Carrier market place
Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience…
Data
Data Centre
Take the next steps to future-proof your data centre and simplify your IT infrastructure. CCNA’s data centre solutions will help improve organisational agility with architectural flexibility. From security, to hyperconvergence, to data centre switching, learn more about what we have to offer…
Network
Is your network ready for the future? Ensure your network is fast and secure with CCNA’s industry-leading solutions that can help propel your organisation into the connected future. Our consultants can help with network design, architecture and security to give you the competitive edge…
Unified Communication
Stay connected anytime, anywhere. Through the utilisation of best-of-breed UC vendors, CCNA can help meet your organisational objectives, identifying the appropriate service for each situation, all packaged as a managed solution. From hosted UC to SIP migration, our responsive team will work with you to deliver a truly collaborative environment…
Contact Centre
Our Blog
Building an intelligent contact centre
Call centres no longer handle only phone calls. Today's contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and level...
Holiday Operating Hours
As we wrap up 2020 and look forward to the upcoming holiday season, we would like to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated.
Lift CX with contact centre analytics
Your contact centre technology should either offer advanced analytics or integrate with a real-time analytics platform that offers dashboards and reports.
Building an intelligent contact centre
Call centres no longer handle only phone calls. Today's contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and level...
Holiday Operating Hours
As we wrap up 2020 and look forward to the upcoming holiday season, we would like to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated.
Building an intelligent contact centre
Call centres no longer handle only phone calls. Today's contact centres have to manage emails, phone calls, and chat requests in the course of their day-to-day job. These functions depend on AI to make sense of inflowing, unstructured data points at a speed and level...
Developing and deploying multiple vendor technologies
Let's work together
We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place