Case Study
The historic Glen Hotel keeps Queenslanders connected with CCNA
The Glen Hotel, situated in Eight Mile Plains in Queensland, has an extensive history of supporting and connecting its customers. It is amongst Queensland’s oldest continuously trading licensed premises, beginning in 1865! Explore how CCNA delivered the experience and support The Glen needed to continue their legacy.
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Project Success Story
CCNA takes the call to resolve Intrado’s routing and portal challenges
Global web conferencing powerhouse, Intrado, has been delivering telephony, conferencing and collaboration tools for organisations since its inception as West TeleServices in 1986. Intrado’s services and demand have only increased, first with the rise of the internet and now digital […]
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Fintech pioneer makes the switch to SIP with CCNA
For the financial technology sector, time is money. Discover how CCNA’s project management expertise guided this global fintech leader in modernising their organisation’s communications by making the switch to SIP.
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CCNA deliver the right prescription for Nepean Hospital’s comms
A busy hospital is one place where communication lines are most critical. Discover how CCNA worked with Nepean Hospital to scale up to meet their growing communities needs without interrupting their essential focus on delivering quality care and medical support.
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eBook
Moving to a Cloud Phone System and UCaaS eBook
Whether you’re considering deploying a new system or upgrading an existing one, you probably have a number of questions about UCaaS vs. other more traditional technologies and what to expect if you deploy a cloud solution. This guide provides answers […]
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Report
Report – From Workplace Chaos to Zen
How App Overload is Reshaping the Digital Workplace Modern technology has delivered a limitless number of ways to send and receive information. While this can without doubt be convenient, it can also lead to workplace chaos and application overload. Bouncing […]
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Project Success Story
CCNA transforms an iconic Aussie food brand
CCNA teamed up with an iconic Australian snack food brand to transform their telephony system with a much-needed VOIP upgrade. Over 6 months CCNA managed the design and deployment of Avaya Aura 8 upgrades across three interstate locations. This project […]
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eBook
Your Definitive Guide to Contact Centre Technology in 2021
Driving revenue through inside sales has never been more important. Face to face interactions have reduced around the world, possibly never to return to pre-COVID levels. The value of a well-tuned phone sales engine for the modern enterprise is immense. A well-integrated CRM should be a source of real-time data intelligence that helps inside sales professionals make the right calls, and have all the necessary insights on hand to support a positive outcome
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CCNA help HRWWG make the right call with their telephony transformation
Explore how CCNA helped Hunter Region Working Women’s Group achieve the customer support upgrades they needed without sacrificing their focus on their current operations in the process.
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Case Study
CCNA prescribes the solution to simplify Virtus Health’s phone systems
Discover how CCNA helped Virtus Health, Australia’s largest IVF provider, untangle their complex amalgamation of inherited telephony systems, and digitally transform to meet today’s growing customer support and communication needs.
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Case Study
CCNA guides BridgeClimb to the cloud
Explore how CCNA and RingCentral led BridgeClimb to effectively scale-up to meet growing customer demands with quality customer service at the scale necessary to thrive in the hyper-competitive tourism market.
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Case Study
CCNA take starring role in Fox Studios’ comms upgrade
Learn how CCNA improved Fox Studios Australia’s telephony and network infrastructure by reducing environment fit-out time, reducing risk and increasing scalability and flexibility. Fox Studios needed a network infrastructure that was adaptable and flexible to the unique, data-sensitive environment of […]
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