CCNA Support
Want to get in touch? We’d love to hear from you. Here’s how you reach us
Our Support Desk is Managed 24/7
Our Support team are here to help and available 24/7, 365 days a year. You have the option to call, email or raise a ticket via our customer portal to report and support related issues on the contact points below.
Phone
1300 943 199 (within Australia) or +61 8 7129 0017 (outside Australia)
Web Portal
https://ccna.com.au/home/support/
How it works
All Severity 1 and 2 faults MUST be phoned in to ensure they are treated with the highest priority. These are promptly logged by our CCNA Support team and an acknowledgement email sent out, you will then be contacted via the preferred method by a Support Engineer or Account Manager depending on the request.
Our Process
CCNA Support tickets are firstly dealt with remotely by our team of engineers, or if required an engineer will be dispatched to site to investigate the fault further. Once an engineer has been assigned the ticket, he/she owns and tracks the fault to resolution, and it is their responsibility to keep you informed throughout the resolution process.
Register for our Customer Portal
To streamline support requests and better serve you, we have produced a Customer Portal which allows for the raising, escalation, monitoring and tracking of every support request for you and your organisation. Every case if assigned a unique reference number which you can use to track the progress and responses for online.
Access to the portal is restricted, so be sure to sign in with your provided credentials, or select “Forgot Password” if you have any issues logging in.
CCNA recommends all customers to register to the Customer Portal, so we can help you resolve any enquiries and provide guidance in the most efficient way possible.