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9 ways a Cloud Contact Centre helps your business

9 ways a Cloud Contact Centre helps your business

Picture this: one cloud-based application that hosts your voice, email, instant message and social media channels. Your agents can work in the contact centre or from home, without an awkward and lengthy transition between the two. You have a platform that can manage...
My views on Net Promoter Score (NPS)

My views on Net Promoter Score (NPS)

  NPS can be a useful metric for measuring the performance of your contact centre agents, and the delivery team behind the scenes. For the most part, though, I see people leveraging NPS in vain. It gets applied incorrectly, out of context, and to make blanket and...
Remote work increases cyber security threats

Remote work increases cyber security threats

  Remote work boom threatens home users and business systems   Due to the COVID-19 pandemic, the majority of users have to work from home. This has completely changed the cyber threat landscape: attackers have started opportunistically targeting home users...
5 Contact Centre Solution Trends You Need to Know

5 Contact Centre Solution Trends You Need to Know

Contact Centres have existed since the days of early phone systems, where an operator would physically connect you with the person you wanted to speak with. From their very conception they have been a channel for a company to engage with its clientele. Technology has...
CCNA revamp their brand for 2020 and beyond

CCNA revamp their brand for 2020 and beyond

CCNA continues brand revamp with the launch of their new website. Technology solutions provider, Converged Communication Network Applications (CCNA), have just launched their brand-new website. The site offers an improved user interface in a simple and...
Holiday Operating Hours

Holiday Operating Hours

As we wrap up on 2019 and look forward to the upcoming holiday season, we would like to take the opportunity to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated. CCNA will continue to operate...
CCNA Wins Avaya APAC Partner Award

CCNA Wins Avaya APAC Partner Award

CCNA recognised as Avaya’s Team Engagement Partner of the Year for APAC   Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region.   CCNA...
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