by Craig Sims | Jul 26, 2019 | Data, Thought Leadership
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience. Customer data help shape insights. These insights, when leveraged well, can address specific requirements of customers. Companies...
by Craig Sims | Jul 15, 2019 | Contact Centres, Data
Increasing pressure on Contact Centres The question of whether Artificial Intelligence (AI) will drive the future of contact centres depends on three factors: geography, talent, and the nature of the business the organisation is in. Geography itself has a variety of...
by Craig Sims | May 2, 2019 | Data, Telecommunication
The history of ISDN in Australia Telstra introduced its Integrated Services Digital Network (ISDN) to Australia in 1988. In doing this, Telstra became one of the first telecommunications carriers in the world to do so. At the time, ISDN was an innovative and capable...