Are you curious about the state of managed communication services in 2023?

Recently, our director Craig Sims was featured in the CRN State of the Australian Managed Service Providers (MSPs) 2023 report. CRN Australia serves as a primary hub of news and business intelligence for a variety of entities in the field of information technology, including IT resellers, systems integrators, managed service providers, IT solutions companies, distributors, and vendors. As a leading provider of managed communication solutions, CCNA has a unique perspective on this dynamic and ever-evolving field. In the CRN Report, Director Craig Sims shared his thoughts on the outlook of AI-assisted service features and the importance of a business consultative approach to Converged Communication Service delivery.


The Pace of Technology & Cybersecurity
One of the biggest challenges facing managed service providers (MSPs) is keeping up with the pace of technological change. With new solutions and tools emerging all the time, MSPs must invest in their skills and knowledge to stay ahead of the curve. At CCNA, we are committed to ongoing learning and development to ensure that we can provide our clients with the best possible services.

MSPs must also prioritise in Cyber Security. As more businesses move their communications and data to the cloud, they become increasingly vulnerable to cyber threats. At CCNA, we are proactive in protecting our clients’ data and communications, investing in security technology and practices to keep them safe.


Business Development Insights

Another critical area for MSPs is taking a customer-centric approach. Craig emphasised the importance of understanding clients’ business goals and aligning our services with those objectives. To do this effectively, we need to have a deep understanding of the client’s industry and the specific challenges they face in order to collaborate and provide customised solutions. At CCNA, we work closely with our clients to provide tailored solutions that meet their unique needs. Drawing on over 20 years of experience in Business Development, Information Technology, and Communication Solutions, we find that this collaborative approach is essential for delivering value.

In summary, the CRN State of Managed Communication Services in 2023 Report presents both challenges and opportunities for MSPs. At CCNA, we believe that a dedicated focus on cutting-edge technology, a customer-centric approach, prioritising security, and collaborating closely with clients are the most important factors for MSPs to consider.

You can also read more about the CRN State of MSP Communication Services in the 2023 report at https://www.crn.com.au/state-of-the-msp-2023/. The report covers a range of areas outside of Communication Services, including Security, Network Services, Infrastructure, and the Modern Workplace.

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