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CCNA revamp their brand for 2020 and beyond

CCNA revamp their brand for 2020 and beyond

CCNA continues brand revamp with the launch of their new website. Technology solutions provider, Converged Communication Network Applications (CCNA), have just launched their brand-new website. The site offers an improved user interface in a simple and...
Holiday Operating Hours

Holiday Operating Hours

As we wrap up on 2019 and look forward to the upcoming holiday season, we would like to take the opportunity to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated. CCNA will continue to operate...
CCNA Wins Avaya APAC Partner Award

CCNA Wins Avaya APAC Partner Award

CCNA recognised as Avaya’s Team Engagement Partner of the Year for APAC   Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region.   CCNA...
Are you leveraging NPS to improve your Contact Centre?

Are you leveraging NPS to improve your Contact Centre?

NPS and the Contact Centre A Contact Centre is where the business meets its customer or potential customers, through a plethora of channels; chat, email, voice, video etc. It is the frontline; a crucial point of contact. Measuring a contact centre’s performance is...
5 Steps to Improve Your Contact Centre CX

5 Steps to Improve Your Contact Centre CX

Great organisations are built on robust, well guided, fundamentals. One fundamental trait of great organisations is they place the customer at the centre of their focus, in every move they make. Their strategy takes customer experience (CX) into account at each stage...