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Contact Centre
Contact centres are crucial to the way organisations communicate with their customers. It must be agile enough to respond to customer inquiries in a timely and personalised manner. Let CCNA improve your contact centre efficiency and empower your agents with the tools necessary to enhance your customer experience.
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YOUR DEFINITIVE GUIDE TO
Contact Centre
Technology in 2021
Our Blog
Measuring the Success of Your SASE Deployment
How To: Measuring the Success of Your SASE Deployment SASE appeared in 2019 as a visionary security framework where security functions are hosted in the cloud to address security challenges resulting from the rapid transition to a remote, hybrid workforce – but not...
Your Ultimate Guide to Integrating SASE with Zero Trust
The Future of Network Security: Your Ultimate Guide to Integrating SASE with Zero Trust In today’s fast-paced digital world, securing your business isn’t just about protecting your network—it’s about enabling your business to thrive. As remote work and cloud services...
CCNA Wins GoTo’s 2023 Biggest Deal in ANZ
CCNA Triumphs with GoTo: A Landmark Achievement CCNA proudly announces its win as GoTo’s 2023 Biggest Deal in ANZ, a testament to our commitment to excellence and innovation in cloud connectivity and communication services. This accolade reflects our ability to...
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
Will Artificial Intelligence drive the future of Contact Centres?
There is increasing pressure on Contact Centres. The question is whether Artificial Intelligence (AI) will alleviate this pressure.
How well are you tackling the Personalisation challenge?
In today’s customer-centric world, an organisation’s success is heavily influenced by its ability to provide a personalised experience.
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We deliver leading technology solutions and services within the Enterprise, Government, and Carrier market place.