Picture this: one cloud-based application that hosts your voice, email, instant message and social media channels. Your agents can work in the contact centre or from home, without an awkward and lengthy transition between the two. You have a platform that can manage...
In March of this year, Microsoft led the COVID-19 remote work movement by being one of the first companies to send most of its employees to work from home (March 4). Then, in early May, Microsoft CEO Satya Nadella announced that most of the company’s 144,000 employees...
NPS can be a useful metric for measuring the performance of your contact centre agents, and the delivery team behind the scenes. For the most part, though, I see people leveraging NPS in vain. It gets applied incorrectly, out of context, and to make blanket and...
Remote work boom threatens home users and business systems Due to the COVID-19 pandemic, the majority of users have to work from home. This has completely changed the cyber threat landscape: attackers have started opportunistically targeting home users...
We live in extraordinary times. A global pandemic is upon us and all facets of life; professional and personal, seem to be encapsulated by uncertainty and confusion. As a response to the uncertainty delivered by COVID-19 responses, organisations worldwide have...
Contact Centres have existed since the days of early phone systems, where an operator would physically connect you with the person you wanted to speak with. From their very conception they have been a channel for a company to engage with its clientele. Technology has...
Unified Communications (UC) is a foundation for offering different companies an array of asynchronous and real-time communication tools. The goal is to improve business communications and productivity, giving businesses a competitive advantage. In a customer-centric...
CCNA continues brand revamp with the launch of their new website. Technology solutions provider, Converged Communication Network Applications (CCNA), have just launched their brand-new website. The site offers an improved user interface in a simple and...
As we wrap up on 2019 and look forward to the upcoming holiday season, we would like to take the opportunity to thank all of our customers, vendors and partners for their continued support over the past year. It is greatly appreciated. CCNA will continue to operate...
CCNA recognised as Avaya’s Team Engagement Partner of the Year for APAC Australian services provider Converged Communication Network Application (CCNA) was recognised as Avaya’s Team Engagement Partner of the Year for the Asia-Pacific region. CCNA...
