It is no longer NEWS that SD-WAN is a rapidly expanding technology. I recently read an article which suggests that the SD-WAN market will grow by a compounded 40% between through to 2022. Although there are several business and technology drivers to this growth, one...
Increasing pressure on Contact Centres The question of whether Artificial Intelligence (AI) will drive the future of contact centres depends on three factors: geography, talent, and the nature of the business the organisation is in. Geography itself has a variety of...
Let me be candid. Call centres do not have the best reputation when it comes to customer experience (CX). This is exacerbated by the fact that customer queries, complaints and issues are never the same. Don’t get me wrong, responding to such complaints must remain...
SD-WAN is a popular technology now. And it is more than mere hype. It is being adopted wide and far. At CCNA, we are involved in several SD-WAN projects and the number is growing at a rapid pace. As the SD-WAN market matures, customer requirements are changing. The...
SD-WAN and its importance There is much noise in the world of networking about the potential of Software-Defined Wide Area Networks, or SD-WANs. Corporate network managers are always searching for ways to optimise WAN design while keeping optimum performance,...
Mobile 5G is a topic that is making the rounds in the telco and IT media circles. Business leaders too are talking about it. It is highly anticipated and has much hype surrounding it. But will it live up to expectations? I believe 2019 is the year that mobile 5G will...
The history of ISDN in Australia Telstra introduced its Integrated Services Digital Network (ISDN) to Australia in 1988. In doing this, Telstra became one of the first telecommunications carriers in the world to do so. At the time, ISDN was an innovative and capable...
Converged Communication Network Applications Pty Ltd (CCNA), an industry-leading network integrator, has been awarded a top place in this year’s Australian Enterprise Awards, in the IP Telephony and Unified Communications category. CCNA has been building Voice, Video,...
